Episode 91: Pushing Pain to Users

Isaac Askew and Jeffrey Sherman discuss the implications of externalizing costs in software development, particularly the consequences of pushing pain to users. They explore the differences between internal and external software, the importance of customer experience, and the cost of support when users face difficulties. The discussion highlights the ethical considerations of prioritizing features over user satisfaction and the long-term impact on both customers and developers. Chapters 00:00 Introduction to Externalizing Costs 02:42 The Dilemma of Internal vs External Software 06:46 Customer Experience and Support Costs 10:44 The Consequences of Ignoring Customer Pain